Terms & Condition

Terms - I

For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean WashCraft Dry Cleaning Co, whose registered/operational office is Plot No 61 / 62, Gali No 5, Second Floor Rajendra Nagar Industrial Area Ghaziabad UTTAR PRADESH 201007 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

  • The content of the pages of this website is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

  • Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

  • From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

  • You may not create a link to our website from another website or document without WashCraft Dry Cleaning Co’s prior written consent.

  • Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .

  • We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time



General Terms & Conditions

1.      The Customer is required to provide genuine and complete details with regard to his/her name, residential address, contact number & e-mail ID at the time of booking the pick-up/creating the order.

2.     The Store In-charge/Delivery boy shall have the right to thoroughly examine the garment(s) and inquire about any existing damage(s)/defect(s) before accepting the garment(s) or from the plant rechecking process. Customer is required to cooperate with the same.

3.     The garment(s) collected on weekends/holidays shall be sent for processing only on the next working day. Hence there could be possibilities of delay in such cases.

4.    The Customer shall ensure that no detachable, valuables / belongings is / are handed over along with the garment(s). WashCraft is not to be held responsible for any loss/damage/theft etc in this regard.

5.     Garment(s) shall be delivered on the scheduled date of delivery as per the GRN (Challan Copy). However, any delay in delivery due to reasons including but not limited to occurrence of Force Majeure events doesn’t entitle the Customer for any compensation/discount.

6.     Express Service/Urgent delivery/Premium service shall be charged at applicable rates and the Customer is required to check with the same at the respective store.

7.     The Customer shall take delivery of the processed garment(s) within 10 days from the date of delivery as per the GRN (Challan Copy), failing which the garment(s) shall be sent back to the processing unit and delivery of the same thereafter shall be subject to additional charges.

8.     The Customer shall produce original GRN (Challan Copy) while taking back delivery of the processed garment(s) as well duly sign the original Invoice. WashCraft shall not be held responsible/accountable for garment(s) not claimed within the said period of 30 days from the date of delivery as per the GRN (Challan Copy).

9.     The Customer is required to examine the garment(s) in detail before accepting the delivery. WashCraft shall not entertain any complaints related to damage(s) and/or loss of garment(s), delivery of wrong garment(s), mismatch in the number of garments etc. post handing over of the garment(s).

10.     Free Pickup and Delivery is the discretionary power of WashCraft Management not as a right of the customer. Washcraft reserve its right for unprocess items to recover pickup or delivery or both charges @Rs. 250/- as logistic charges for any such service for unprocess or reprocess items / orders.

In case the Customer is not satisfied with the services, the said garment(s) should be booked for a reprocess with a seperate challan copy within 24 hours from the time of delivery of the garment(s). No garment shall be accepted for reprocess/rectification without Original Barcode tag.

  • We accept all the payments only in WashCraft Branded UPI. Any payment made in individual name / account (Other than named as WashCraft) shall be considered as unauthorised service and WashCraft shall not be held responsible to entertain post service claim or complaint.
  • Don't miss to ask Software generated link for service order. We never send order booking message without the system generated link which is prefixed as https://app.fabklean.com/billing/invoice/Lorem_ipsum_dolor_sit_amet,_consectetur_adipiscing_elit

Terms - II

1.      In case the Customer is not satisfied with the services, the said garment(s) should be booked for a rewash within 24 hours from the time of delivery of the garment(s). No garment shall be accepted for rewash/rectification without Original Barcode tag.

2.     WashCraft shall not be held responsible for damages whatsoever caused due to age/poor quality of garment(s) that are unable to sustain the cleaning process.

3.     WashCraft will take every reasonable & possible effort to remove all kinds of stains but doesn’t guarantee 100% stain removal.

4.    Garment(s) are assigned to undergo wet wash or dry cleaning (whichever is best suitable for the said garment) after an expert analysis of the type & texture of the garment(s) in the processing unit.

5.     The Customer should dry the upholstery on furniture, car seats, sofa, chairs and carpets/mats etc by themselves after the services to avoid foul odour.

6.     WashCraft shall not be held responsible/liable for any loss(s) or damage(s) of/to garments due to occurrence of Force Majeure events/any reason beyond reasonable control of WashCraft.

7.     The tariff for designer wear(s) will be decided on a case to case basis depending upon the complexity of the garment and the Customer shall be communicated at the store, under which category the garment(s) falls, based on which the service charges would be ascertained.

8.     In the event the garment is wrongly booked (eg: cotton instead of silk) the same shall be intimated to the Customer and the service charges shall be in accordance with the standard rates of WashCraft as per the actual type/texture of garment(s).

9.     Compensation towards damage(s) to/loss of garment(s) despite reasonable care and under any given circumstance shall be Rs.2,000/- or 10 times the wash cost of the said garment, whichever is lesser.

10.  Any offers/coupons provided by WashCraft can be redeemed/claimed within the validity period and only upon customer’s request at the time of booking the pick-up/creating the order.

11.    In the event of home/ door to door services, the Customer is advised to verify the Employee Identity Card before availing services. Customer can also call us on 8743063478 / 01204121212 to verify the employee sent by WashCraft.

Terms - III

1.      WashCraft reserves the right to cancel/modify/change the terms & conditions herein above at any point in time as deemed fit and without any prior intimation to the Customer.

                                      All disputes are subject to the jurisdiction of Courts in Delhi only.

Shipping and Delivery

All the Dry Cleaning Service orders are picked and delivered through official and authorised staff of WashCraft Dry Cleaning Company or its Authorised Franchisee Partners or Logistics Company or institutions only which may termed as “agent”.

The agent may call the customer for pickup or delivery of any order which may be through a branded number or their personal number. The pickup or delivery is subject to the timely response received from a customer.

In case a pickup or delivery missed because of no or a late response, we shall try to pick or deliver as earliest as possible which may take the time of another 1-2 days. WashCraft Dry Cleaning Co shall not be held responsible for any such delay.

We take approximately 4-7 days or as per the work load or weather conditions. We confirm tentative delivery date at the time of order confirmation. WashCraft Dry Cleaning Co is not liable for any delay in delivery because of any unforeseen situation and only make its best effort to meet the committed delivery dates.

Urgent delivery of orders will be charged @ 100 % Extra. For free pick & drop service, minimum paid order value shall be Rs. 750/- In case of any unprocessed order / item, company shall not provide any free pick & drop service. To avail the said pick & drop service, Rs. 250/- shall be paid by the customer at our official UPI in advance.

Delivery of all orders will be to the address provided by the customer at the time of pickup only.

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91120 4121212 /  +918743063478 or write at care@washcraft.in or whatsapp at wa.me/+918743063478

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